Website Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Queen Street Apothecary is governed by the laws of the Commonwealth of Australia. Throughout this website, the terms “we”, “us” and “our” refer to Queen Street Apothecary.
Before using or accessing our website, please read these Terms and Conditions carefully. By continuing to browse this website or using any part of the page, you accept and agree to be bound by our Terms and Conditions, which include our Privacy Policy, and our Refund and Returns Policy. You may not access our website or use any services if you do not agree to all the Terms and Conditions specified herein. You also agree that you have read and understood the disclaimer statement below.
We reserve the right to change the content, material and/or information on our website at any time, and/or add new features or services to our website, which are also subject to the Terms and Conditions. We have no obligation to update any information on our website. You agree it is your responsibility to monitor our website for any updates. These Terms and Conditions apply to all users of our website.
This website and the data contained in it are for your general information only. Any reliance on the content, material and/or information on this website is entirely at your own risk. We are not liable or responsible for the accuracy, performance or suitability of the information on this website.
You agree that the layout, content, design, graphics and any images of this website are owned by us, and must not be reproduced without getting written consent from Queen Street Apothecary.
We cannot guarantee that your computer monitor’s display of any colour will be accurate, as we have made every effort to display as accurately as possible the colours and images of our products that appear on this website.
You must not transmit any viruses or any code of a destructive nature, and/or use our products for any illegal or unauthorised purpose nor may you, in the use of our website or products, violate any laws in your jurisdiction, which includes (but not limited to) copyright laws.
This website also includes links to other websites which are not controlled by us, to provide you with further useful information. These are used at your own risk. In no event will we be liable for any loss, damage, costs or expenses incurred by you in connection with the use of this website.
Questions about the Terms and Conditions should be sent to us via email only at info@queenstreetapothecary.com.
DISCLAIMER STATEMENT
At Queen Street Apothecary, we believe we provide natural, gentle and non-irritating products for the skin. However, please read the following disclaimer:
• Content on our website, social media and messages exchanged with us are provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease.
• Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care. While many of our feedbacks have been positive, individual results may vary.
• Queen Street Apothecary is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test on the leg or arm, and not on the face when testing out. Discontinue use if a reaction occurs.
• Some of our products may contain tree seed extracts, nuts, or traces of nuts. Please consult a healthcare provider if you are allergic to nuts prior to using our products or if you have any questions about a particular health condition.
TERMS OF PURCHASE
By purchasing something from us and/or accessing our website, you have read the Disclaimer Statement and agree to be bound by these Terms and Conditions.
At any time, Queen Street Apothecary reserves the right to correct any product availability, pricing, description, shipping charges or offer errors (including errors in transit times) on our website without prior notice, and to cancel any orders as a result of such errors (including after you have submitted your order).
Product availability, pricing and offers are subject to change without notice, and we reserve the right to discontinue a product at any time. We are not liable to you or any other party for the impact of such changes. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. At any time, we also reserve the right to refuse service to anyone for any reason.
Your submission of personal information through the store is governed by our Privacy Policy. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
PRICING
All prices listed on the website are in Australian dollars (unless otherwise indicated). Please note that Queen Street Apothecary reserves the right to change or update prices without prior notice.
We are not liable to you or any other party for the impact of such changes.
PAYMENT
Queen Street Apothecary accepts payment via credit card and PayPal.
Payment is due in full prior to dispatch of goods.
ORDERS, SHIPPING & CANCELLATION
Queen Street Apothecary is not liable for any products not received due to an incorrect shipping address being provided. Please ensure that you enter the correct shipping address at the time of placing an order.
Subject to payment of your order, property and risk in the goods passes to you upon delivery of the goods to your nominated delivery address.
No cancellations are permitted once payment is received and the order has been submitted.
HANDLING & DELIVERY TIMES
Queen Street Apothecary will do our best to keep handling times within 1-3 business days.
Orders are shipped from within Australia (NSW) and should be received within 2-7 business days after dispatch, but as this depends on your location so please check the Australia Post website to estimate delivery times.
Please note that we are not liable for any deliveries not received in this time frame, as they exist as a guide only. Lost items will be replaced at our discretion, on a case by case basis.
During the ordering process, please select ‘Express Post’ if you need a product delivered quickly, which will incur an additional cost.
International shipping cost will be calculated at checkout. Customers are responsible for paying any customs or import duties (including VAT and any processing fees) imposed by your country of residence.
WHOLESALE
For all wholesale enquiries, please contact us via info@queenstreetapothecary.com.
REFUND POLICY
Queen Street Apothecary is so thrilled you have chosen to shop with us and try our vegan, ethical skincare products. We know you will love our products as much as love crafting them for you. If, for any reason you are not happy or satisfied with your products. Please see your options below:
RETURNS
Return requests will be handled in accordance with Australian Consumer Law provisions. Due to the personal nature of our products, no returns or exchanges can be accepted outside of these provisions.
Return requests are handled at the discretion of the owners, on a case by case basis.
If for some reason you are not satisfied with the product, we would love to hear from you and help you resolve any issues. Please email info@queenstreetapothecary.com.
DEFECTIVE ITEM
In the rare case you feel you have received an item that you believe to be in any way damaged, please email us at info@queenstreetapothecary.com along with a photo of the product in question and we will discuss options with you.
Queen Street Apothecary is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test on the leg or arm, and not on the face when testing out. Discontinue use if a reaction occurs.
FAULTY PRODUCT RETURNS
In the rare event that Queen Street Apothecary deems a product to be faulty (a faulty product is defined as one which has arrived at the customer damaged), Queen Street Apothecary will refund the customer the value of the faulty product/s, including any postage costs. A customer must communicate the fault within 2 days after receiving the products.
CHANGE OF MIND RETURNS
At this stage, due to the nature of our products, Queen Street Apothecary cannot allow product exchanges or product returns if a customer changes his/her mind. Due to hygiene, safety and stability reasons, personal care products that have left our Head Quarters cannot be resold or reused for another customer.
POSTAGE
In the rare case your item will be returned to Queen Street Apothecary, we will send you a postage parcel that you can send the product back to our HQ within.
LIMITATION OF LIABILITY
In no case shall Queen Street Apothecary our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
PRODUCT ISSUES REPORT PROCEDURE:
Please email info@queenstreetapothecary.com, identifying the issue in the subject heading. Our customer service team will then be in contact with you as soon as possible.
