REFUND POLICY
Queen Street Apothecary is so thrilled you have chosen to shop with us and try our vegan, ethical skincare products. We know you will love our products as much as love crafting them for you. If, for any reason you are not happy or satisfied with your products. Please see your options below:
RETURNS
Return requests will be handled in accordance with Australian Consumer Law provisions. Due to the personal nature of our products, no returns or exchanges can be accepted outside of these provisions.
Return requests are handled at the discretion of the owners, on a case by case basis.
If for some reason you are not satisfied with the product, we would love to hear from you and help you resolve any issues. Please email info@queenstreetapothecary.com.
DEFECTIVE ITEM
In the rare case you feel you have received an item that you believe to be in any way damaged, please email us at info@queenstreetapothecary.com along with a photo of the product in question and we will discuss options with you.
Queen Street Apothecary is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test on the leg or arm, and not on the face when testing out. Discontinue use if a reaction occurs.
FAULTY PRODUCT RETURNS
In the rare event that Queen Street Apothecary deems a product to be faulty (a faulty product is defined as one which has arrived at the customer damaged), Queen Street Apothecary will refund the customer the value of the faulty product/s, including any postage costs. A customer must communicate the fault within 2 days after receiving the products.
CHANGE OF MIND RETURNS
At this stage, due to the nature of our products, Queen Street Apothecary cannot allow product exchanges or product returns if a customer changes his/her mind. Due to hygiene, safety and stability reasons, personal care products that have left our Head Quarters cannot be resold or reused for another customer.
POSTAGE
In the rare case your item will be returned to Queen Street Apothecary, we will send you a postage parcel that you can send the product back to our HQ within. This applies to Australian purchases only.
